HELP CENTER

We’ve answered some of the most common questions about buying and selling online through NEPA Marketplace

Table of Contents

Shopping on NEPA Marketplace

By shopping on our site, you will save time and find great local products. You won’t have to visit every storefront or website of local businesses in our community to find what you’re looking for.

You’ll be able to shop and buy from many local businesses right in the comfort of your own home. No store hours, we’re always open!

You can contact the seller through their shop’s home page and request that the seller cancel your order.

Accepting your request is up to the individual seller. Submitting a cancellation request doesn’t automatically cancel your order.

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. You can contact the seller through their shop’s home page and request a return or exchange.

Each seller on NEPA Marketplace is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.

Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page under Shipping & returns, or by clicking Policies at the top of their shop homepage.

Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.

If the seller doesn’t accept returns, you may be able to open a case with NEPA Marketplace. You can open a case if your order wasn’t as it was described on NEPA Marketplace.

Selling with NEPA Marketplace

Our marketplace will help NEPA small businesses maintain an e-commerce platform together and enjoy the mutual benefit of each other’s customer base – there is power in numbers.

Join NEPA Marketplace if you want to bring your business to the next level.

We are dedicated to creating a community of independent businesses, selling together online. This strategy will create more exposure for your business when compared to driving traffic to your individual website.

No. We have many vendors that run businesses out of their homes or have only virtual businesses. Part of our mission is to help bring light to all types of businesses that exist in our community and put them all on one website together.

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There is NO MONTHLY FEE for selling on NEPA Marketplace. Our fees are simple.

Listing Fees

  • The listing fee is a flat rate charge of .20 USD per listing. This fee is charged regardless of whether or not the item listed sells.

Transaction Fees

  • NEPA Marketplace  collects 5% of the total item cost.

Shipping Transaction Fees

  • If you choose to charge buyers a separate shipping fee, Nepa Marketplace collects 5% of the total shipping charges.

Payment Processing Fees

  • Payment processing fees are a set rate plus a percent of the total sale price of the item. The fees are taken from the item’s total sale price, including its shipping fees, and any applicable sales tax.

Each direct sales company has different policies and rules.

It is a requirement that independent contractors investigate the rules for their particular company and selling products online through other websites before listing their business on our site.

Most companies prohibit the sales of their products on 3rd party websites, but you may be able to list your products or product types, and instead of ‘Add to Cart’ you can use our affiliate link button to send them to your business website for the actual purchase.

  1. Fill out your shop policies. Your shop policies help set expectations with the buyer and may protect you if a buyer has a problem with an order from your shop.
  2. Regularly respond to Messages from your buyers. Prompt responses can prevent problems from escalating.
  3. Ship your orders within your processing times
  4. Make sure that your items and orders match how you describe them in your listings